Returns and Refunds
If you need help with a return, damaged item, incorrect item, or another order issue, contact ADAEV before sending anything back. Include your order number and the email address used at checkout.
Return and refund requests are reviewed based on the item, order status, condition, and applicable law. Items sent back without prior return instructions may not be accepted.
If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued can vary by bank or payment provider.
Shipping charges, return-shipping responsibility, and any item-specific restrictions will be communicated when the request is reviewed, unless a different result is required by applicable law.
For assistance, use the Contact ADAEV page and provide the relevant order details.