Products and Ordering
What does ADAEV sell?
ADAEV offers rings, necklaces, pendants, earrings and other jewelry styles. Product materials, finishes, dimensions, sizes and variations are listed on the relevant product page when that information is available.
How do I choose a ring size?
Select one of the available sizes shown on the product page before adding the item to your cart. Because sizing and available options can vary by design, review the specific product details before ordering.
Will the item look exactly the same as the photos?
Product images are intended to show the design and available style options. Lighting, photography and screen settings can cause minor differences in how colors and finishes appear.
Shipping and Tracking
When will my order ship?
Available delivery information is presented during checkout and in your order communications. If you are shopping for a time-sensitive occasion, review the available checkout information before placing your order.
How do I track my order?
When tracking information is available for your shipment, it is provided in the relevant shipping communication. Carrier tracking can take time to update after a shipment enters the carrier network.
Returns and Support
What should I do if I need help with a return or an order issue?
Contact ADAEV before sending an item back. Include your order number, the email address used at checkout and a short description of the issue so the request can be reviewed against the terms that apply to your order.
How should I care for fashion jewelry?
Follow any care guidance shown on the product page. As a general precaution, store jewelry separately in a dry place and avoid unnecessary exposure to water, perfume, lotion and harsh chemicals.
How can I contact ADAEV?
Use the Contact ADAEV page for product questions or order support. For an existing order, include your order number and the email address used at checkout.